Privacy Policy – Nuovo Law Ltd
Last updated – 14/05/2026
Introduction
This is our privacy policy; this tells you how we collect and process data received by you. We will keep your personal data no longer than is necessary. We retain personal data only for as long as necessary for the purposes it was collected, including for legal, regulatory, and reporting requirements. In most cases, this will be for 2 years following completion or closure of your claim.
Definitions and Interpretation
In this privacy policy:
“Data” refers to all information you submit to Nuovo Law Ltd through the website, including personal information, as defined by the General Data Protection Regulation 2018.
“Cookies” are small text files placed on your computer by the website to enhance your browsing experience.
“Nuovo Law Ltd” or “us” refers to the company registered as Nuovo Law Ltd in England and Wales.
“UK and EU Cookie Law” pertains to the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.
Scope
This privacy policy pertains to the actions of Nuovo Law Ltd and users in relation to this website. It does not cover third-party websites accessible through links on our site.
Data Collection
What we may collect
We may collect and process the following data about you:
Information you include on forms on our site or any leaflets you may return to us
A record of any correspondence between us
Your name, address, telephone number, email address and sometimes sensitive health data provided by yourself within any communication with us
How Personal Data is Used
We use your personal data to:
respond to your enquiries
assess your eligibility for legal claims
refer your case to appropriate legal representatives
communicate with you about your case
GDPR guidelines
Under GDPR we will ensure your personal data is processed lawfully, fairly and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following applies:
You have given consent to the processing of your personal data for one or more specific purposes
To process your claim, provide services, and comply with legal obligations.
Data Security
We implement appropriate technical and organisational measures to protect personal data, including access controls, secure systems, and staff confidentiality obligations.
Your Rights
You can request copies of your personal data and information about how we use it, this is a Subject Access Request. We will deal with this request within one calendar month of receipt.
You have a:
Right of access to your personal data to verify the lawfulness of the processing
Right of rectification to have your personal data rectified if it is inaccurate or incomplete
Right of erasure, you may request the deletion or removal of personal data where there is no compelling reason for its continued processing.
Right to restrict processing of personal data where the personal data is inaccurate. When processing is unlawful. If the need to retain personal data no longer exists.
Right to data portability, allowing you to receive and reuse your personal data for your own purposes.
Data Sharing
We process your personal data for the following purposes:
To assess your enquiry and potential claim, legal basis: legitimate interests.
To refer your case to solicitors where appropriate, legal basis: legitimate interests and/or performance of a contract.
To comply with legal and regulatory obligations, legal basis: legal obligation.
Where you provide health or other sensitive data, we process this under Article 9(2)(f) UK GDPR, as it is necessary for the establishment, exercise or defence of legal claims.
We may share your personal data with panel solicitors or legal service providers in order to assess and progress your claim. These organisations will typically act as independent data controllers and will process your data in accordance with their own privacy policies.
We do not transfer your personal data outside the United Kingdom.
Business Changes
In the event of business expansion or reduction, Data may be transferred along with relevant parts of the business. We may also disclose Data to potential purchasers of our business.
Control of Data
You may be given options to restrict our use of Data, including for direct marketing and sharing with third parties.
Third-Party Processors
We may use third-party service providers, such as hosting, IT, and communication providers, who process personal data on our behalf under appropriate contractual safeguards.
Right to Complain
You have the right to lodge a complaint with the Information Commissioner’s Office, ICO, if you believe your data has been handled incorrectly.
Links to Other Websites
This website may contain links to external sites. We are not responsible for the content or privacy practices of these websites.
Cookie Policy – https://ukhousingadvice.co.uk/cookie-policy/
Contact us
Effective Date: 01/08/2023
Nuovo Law Ltd is a company registered in England and Wales ZA198216 with its registered office at Unit 5 Calder Court, Blackpool, FY4 2RH. If you have any questions about this privacy policy or your personal data, please contact us at info@ukhousingadvice.co.uk.