Contact Form
Please fill out the form below and one of our advisors will give you a call.
Our team is always improving and wanting to do the best for the residents we help. We would always welcome your feedback, whether it’s about your experience with us or a suggestion for how we can do better. Please contact us at info@ukhousingsadvice.co.uk
Why UK Housing Advice?
Experienced, Expert Legal Advice.
Free No Obligation Advice
Offer Home Repair Assessment
F.A.Q.
If you have notified your landlord of issues with your home and these have been left unattended, you are legally entitled to seek legal advice or for a solicitor to make your landlord carry out your home repairs. You could be eligible to claim for housing disrepair if your home has any of the below issues.
Does My Tenancy Agreement Affect My Right To Claim?
The type of tenancy agreement you have can affect your rights and responsibilities. Generally speaking, if you do not have exclusive use of any part of a property, you have a license to occupy. If you have exclusive use of part or the whole of the property, you are likely to have an assured or short-hold tenancy agreement.
Our experienced team of advisers can help you establish your rights with regards to your individual circumstances. Simply complete our online claim enquiry form to establish your right to make a claim.
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What Legal Obligations Does My Landlord Have?
Your landlord is under no obligation to improve your property, however, they are legally required to carry out repairs in order to maintain the property and ensure your safety.
They are specifically responsible for: The structure and exterior of the premises; Water pipes and instillations relating to water usage – such as baths, sinks, drainage systems and toilets; Gas pipes and electrical wiring; Heating systems (excluding cookers);
Will I be entitled to compensation?
If you have a valid claim for housing disrepair, aside from compelling the landlord to repair your property, you can also claim compensation for:
- Inconvenience caused;
- Damage to personal property;
- Personal injury or ill health resulting from the disrepair – including respiratory illness caused by damp conditions;
- Any financial losses suffered as a result of the failure to rectify the disrepair.
How Much Will I Have To Pay?
There is a simple way of ensuring your costs are covered if you need to take legal action due to your council/housing association property being in an unlivable condition. This is known as a Conditional Fee Agreement (CFA), and it means that the lawyer representing you in the case will not take any payment until the end of the case. The agreement means you will not pay anything if your case is unsuccessful, allowing access to justice without upfront costs.
After signing the CFA, there is a 14 day “cooling off” period during which the client may cancel at no cost. After this ’14 Day Cooling off’ period, any cancellation may incur legal fees, this is something that your panel Solicitor will advise you on.
If your claim is successful, the other side usually pays most of your legal fees. You will pay your solicitor a pre-agreed “success fee,” which is a percentage of the compensation you receive, our Panel of Solicitors will deduct up to 30% of any compensation awarded.
We do not charge you a fee for our service, and you will not pay us (UK Housing Advice) anything at any point for our service. If your claim is successful, we will be paid a fee for referring your claim to one of our panel Solicitor/Lawyers.
Call us on 0800 047 2017 to receive specialist advice on how UK Housing Advice can assist you further.
How much compensation will I receive?
Each case is individual. The amount of compensation received is dependent on the severity of the disrepair, how long it has been an issue and the effect it has had upon you.
How Long Will It Take To Process My Claim?
Each case is individual. On average, housing disrepair claims undertaken by our team are generally settled within a matter of months. During this time, we act entirely on your behalf, removing any stress from the process.
What do I need to do?
You need to report your housing issues to your landlord via telephone or writing. If the landlord does not fix the repairs within a reasonable period of time, you can get in touch with us. We will either provide free housing advice or force your landlord to carry out the repairs.
How do we get paid for our service?
We do not charge you a fee for our service, and you do not pay us any fee at any point for our service. If your claim is successful, we will be paid a referral fee by the panel solicitors to whom we referred your case.
Useful Contact Information.
Shelter Advice
Shelter Advice offers support nationwide to Tenants who are living in poor conditions. Shelter has a team for Leaseholders and can offer the relevant advice in regards to issues with service agreements, disputes with Freeholders, Payment issues and also outstanding repairs. They can also provide Legal advice as to your rights as a Leaseholder.
Call Now – 0808 800 4444
The Property Ombudsman
The Property Ombudsman are a free and impartial service who can assist in resolving disputes between Freeholders and Leaseholders.
If you have made a formal complaint with your Landlord the Property Ombudsman can look to investigate the matter without the use of legal powers to resolve the issue for both parties.
Call Now – 01722 333306
The Leaseholder Advisory Service
Call Now – 020 7832 2500
The Property Redress Scheme
If you feel like the Estate Agency is not fulfilling what is expected of them you will be able to raise a complaint to the Scheme and they will be able to take this further.
Call Now – 0333 321 9418