UKHousing Advice is a claims management company. You are able to claim for free using the Housing Ombudsman Service or you can make a claim yourself.
Here Is How We Can Help
Free Telephone Advice
Our FREE emergency helpline is open all year to answer calls from anyone who may be struggling with a housing repair issue. Call now at 0800 099 6442.
Surveyor Visits
One of our Specialist Housing Conditions Officers can attend your home to assess the outstanding repairs.
Legal Assistance
Our panel of specialist housing Solicitors will be able to provide assistance to take the stress of your shoulders and ensure your Landlord completes the repairs. The solicitor may deduct up to 30% of the compensation awarded.
Start A Claim
When can you claim?
If you have notified your landlord of issues within your home and these have been left unattended, you are legally entitled to seek legal advice or for a solicitor to make your landlord carry out your home repairs.
You could be eligible to claim for housing disrepair if your home has any of the below issues.
Damp Issues
Signs Of Mould
Water Leaks
Cockroach Infestation
Cracks
Subsidence
Faulty Electrics
Unsafe Heating System
Rotten Doors
Rotten Window Frames
F.A.Q.
If you have notified your landlord of issues with your home and these have been left unattended, you are legally entitled to seek legal advice or for a solicitor to make your landlord carry out your home repairs. You could be eligible to claim for housing disrepair if your home has any of the below issues.
Does My Tenancy Agreement Affect My Right To Claim?
The type of tenancy agreement you have can affect your rights and responsibilities. Generally speaking, if you do not have exclusive use of any part of a property, you have a license to occupy. If you have exclusive use of part or the whole of the property, you are likely to have an assured or short-hold tenancy agreement.
Our experienced team of advisers can help you establish your rights with regards to your individual circumstances. Simply complete our online claim enquiry form to establish your right to make a claim.
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What Legal Obligations Does My Landlord Have?
Your landlord is under no obligation to improve your property, however, they are legally required to carry out repairs in order to maintain the property and ensure your safety.
They are specifically responsible for: The structure and exterior of the premises; Water pipes and instillations relating to water usage – such as baths, sinks, drainage systems and toilets; Gas pipes and electrical wiring; Heating systems (excluding cookers);
Will I be entitled to compensation?
If you have a valid claim for housing disrepair, aside from compelling the landlord to repair your property, you can also claim compensation for:
- Inconvenience caused;
- Damage to personal property;
- Personal injury or ill health resulting from the disrepair – including respiratory illness caused by damp conditions;
- Any financial losses suffered as a result of the failure to rectify the disrepair.
How Much Will I Have To Pay?
There is a simple way of ensuring your costs are covered if you need to take legal action due to your council/housing association property being in an unlivable condition. This is known as a Conditional Fee Agreement (CFA), and it means that the lawyer representing you in the case will not take any payment until the end of the case. The agreement means you will not pay anything if your case is unsuccessful, allowing access to justice without upfront costs.
After signing the CFA, there is a 14 day “cooling off” period during which the client may cancel at no cost. After this ’14 Day Cooling off’ period, any cancellation may incur legal fees, this is something that your panel Solicitor will advise you on.
If your claim is successful, the other side usually pays most of your legal fees. You will pay your solicitor a pre-agreed “success fee,” which is a percentage of the compensation you receive, our Panel of Solicitors will deduct up to 30% of any compensation awarded.
We do not charge you a fee for our service, and you will not pay us (UK Housing Advice) anything at any point for our service. If your claim is successful, we will be paid a fee for referring your claim to one of our panel Solicitor/Lawyers.
Call us on 0800 047 2017 to receive specialist advice on how UK Housing Advice can assist you further.
How much compensation will I receive?
Each case is individual. The amount of compensation received is dependent on the severity of the disrepair, how long it has been an issue and the effect it has had upon you.
How Long Will It Take To Process My Claim?
Each case is individual. On average, housing disrepair claims undertaken by our team are generally settled within a matter of months. During this time, we act entirely on your behalf, removing any stress from the process.
What do I need to do?
You need to report your housing issues to your landlord via telephone or writing. If the landlord does not fix the repairs within a reasonable period of time, you can get in touch with us. We will either provide free housing advice or force your landlord to carry out the repairs.
How do we get paid for our service?
We do not charge you a fee for our service, and you do not pay us any fee at any point for our service. If your claim is successful, we will be paid a referral fee by the panel solicitors to whom we referred your case.
Still Have Questions?
Do not hesitate to reach out to us at anytime.
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