Do You Have Outstanding Housing Repairs?

Your landlord is under no obligation to improve your property, however, they are legally required to carry out repairs in order to maintain the property and ensure your safety.

They are specifically responsible for: The structure and exterior of the premises; Water pipes and installations relating to water usage – such as baths, sinks, drainage systems and toilets; Gas pipes and electrical wiring; Heating systems (excluding cookers);

The type of tenancy agreement you have can affect your rights and responsibilities. Generally speaking, if you do not have exclusive use of any part of a property, you have a license to occupy. If you have exclusive use of part or the whole of the property, you are likely to have an assured or short-hold tenancy agreement.

Our experienced team of advisors can help you establish your rights with regards to your individual circumstances. Simply complete our online claim enquiry form to establish your right to make a claim.

Each case is individual. On average, housing disrepair claims undertaken by our team are generally settled within a matter of months. During this time, we act entirely on your behalf, removing any stress from the process.

We offer free housing appointments for one of our specialist housing team to visit you at your home to assess the disrepair. At this point we can either provide you with free specialist housing advice or refer you onto one of our panel Solicitors. Should they succeed with your claim then they will deduct a percentage from the compensation. If the Solicitor does not succeed then they will not present you with a bill of costs. Our Panel of Solicitors will deduct a maximum of 30% of any compensation awarded. After signing the CFA, there is a 14 day “cooling off” period during which the client may cancel at no cost. After this two week period, any cancellation may incur legal fees, this is something that your panel solicitor would be able to advise you on.

You can be rest assured that you will not be out of pocket as a result of the work done for you. It is your legal right to live without constant leaks, damp, rotting windows, a broken boiler or infestation. We do not charge you a fee for our service, and you do not pay us any fee at any point for our service. If your claim is successful, we will be paid a percentage of the legal costs received by the panel solicitors whom we referred your case to.